February 27, 2017
In partnership with The Institute for Citizen-Centred Service (ICCS), we invite you to register for the fourth presentation in FCV’s six-part Digital Transformation Series. This session, entitled Understanding the citizen experience will share practical ways to involve users when designing government services, from understanding the current experience to revealing insights that fuel opportunities for improvement and innovation.
FCV will talk about why developing an empathetic understanding of what people really think, feel, and do is a critical component of successful service design, and will share common pitfalls that can put the success of your service at risk.
Key takeaways include research and synthesis methods, and user journey mapping basics to get you thinking from the perspective of your users to make better design decisions.
This session will be led by FCV’s Director of Service Design, Nicole Broeckling and FCV's Research and Insights Lead, Bronwyn Larsen via webinar.
Please contact firstname.lastname@example.org to register.
When: 1:00 PM EST, Thursday, March 9, 2016
Where: Webinar link will be provided upon registration
About FCV’s Digital Transformation Series: In partnership with The Institute for Citizen-Centred Service, the FCV Digital Transformation Series will cover the three proven phases for implementing digital transformation in the public sector – Foundation, Design and Scale – and ultimately, help participants learn how to redesign and scale their services for the future. Over the course of six compelling sessions presented by FCV’s team of experts, the series will outline the fundamentals of digital service design, and provide participants with the knowledge and tools to initiate real change.