January 19, 2017
In partnership with The Institute for Citizen-Centred Service (ICCS), the FCV Digital Transformation Series combines big picture and practical guidance to inspire, educate and equip public servants to digitally redesign public services.
Through three phases, Foundation, Design, Scale, the webinar series will guide digital practitioners and public servants through the fundamentals of redesigning government to be “of the Internet” - from getting the right foundations to tackling some early services and scaling service transformation.
Session 1 - Redesigning Government for a digital age
Thursday, October 6th, 2016
A compelling and thoughtful narrative on redesigning government for a digital age.
Session 2 - Building Digital Maturity and Capability
Thursday, January 19th, 2017
Victoria Gay & Nicole Broeckling, members of the Strategy & Transformation team at FCV, present a valuable perspective on building digital maturity and capability in a digital age.
Session 3 - Putting Service Design at the heart of public service delivery
Thursday, February 16, 2017 Registration now open
Nicole Broeckling, Director, Service Design at FCV unpacks how to put user-centred, agile service design at the heart of public service delivery to provide simpler, clearer and faster services for citizens.
Session 4 - Understanding the citizen experience
Thursday, March 9, 2017
Nicole Broeckling, Director of Service Design, and Bronwyn Larsen, Research and Insights Lead, share practical ways to involve users when designing government services, from understanding the current experience to revealing insights that fuel opportunities for improvement and innovation.
Session 5 - Government as a Platform
Thursday, April 6, 2017
Victoria Gay & Nicole Broeckling, members of the Strategy & Transformation team at FCV, explore the idea of Government as a Platform (GaaP) and how it can help to scale world class digital public services, while also allowing for changing user behaviour, new technologies and cost models, and organizational change.
Session 6 - Scaling world-class user experiences
Thursday, April 27, 2017
UX Director, Shawn Rafuse, explores how to create user experiences that scale. From core principles to design systems, he'll share how organizations can ensure that great experiences carry through all touchpoints of digital service delivery. Building from the concepts of Government as a Platform, Victoria & Nicole will discuss a practical approach to drive consistency and efficiency in digital design and development.
For more information: