Director, Service Design
Nicole leads the Service Design team at FCV, applying a user-focused lens to better understand and redesign our clients' business and service experiences.
Prior to joining FCV, Nicole developed her passion for delivering great service experiences over a decade working with Samsung, NEC and more recently, Apple, where she assisted independent resellers to build and execute user-focused business strategies.
Turning business and user insights into service design recommendations, she implements initiatives that enhance the holistic experience for public sector organizations including BC Assessment, BC Lottery Corporation, BC Pension Corporation, and private sector brands such as TELUS.
Nicole holds a Bachelor of Commerce in Marketing from Memorial University of Newfoundland.