May 18, 2016
HALIFAX, NS – With years of experience creating award winning, user-focused solutions for the public transportation industry, Warren Anthony, VP Customer Experience at FCV spoke at the Canadian Urban Transit Association (CUTA) Annual Conference in Halifax. Each year, the conference focuses on policy and management topics with hundreds of attendees from governments and urban transit systems across Canada.
“At FCV, we’ve learned how to create better digital experiences for riders over years working with transit agencies of all shapes and sizes,” says Anthony. “This brings lots of important insights to delegates at the conference, who represent Canada’s public transit future and will set the blueprint for direction, management and governance of tomorrow’s transit services.”
The presentation, 6 Principles for Designing a Great Digital Experience, is a roadmap for transit agencies looking to increase their customer experience maturity through delivery of highly usable rider tools and the creation of more interconnected transit services.
After delivering transformative digital work for transit agencies across North America including Metrolinx, Calgary Transit, Sound Transit and TransLink, Anthony sees great potential for digital, customer-centric solutions to make life better for public transportation organizations and their ridership.
“Events like this are a chance to step away from the day-to-day operational complexities of public transit systems and refocus on the mission – providing the best citizen services possible,” says Anthony. “We’ve been fortunate to work with many great transit agencies, to help change how they engage their riders across channels and touchpoints. With our newest office opening in Halifax last year, I’m thrilled to have had this opportunity to share our experiences and capabilities here in the East Coast.”
Find out more about how FCV helps transit agencies use digital to provide better services for riders. Join our webinar hosted by Warren Anthony on June 7, 2016 from 12:30 pm - 1:30 pm EST: Using Digital to Design Better Transit Experiences.
For more information about the presentation and how FCV Interactive supports the public transportation industry across North America, call us at 1-888-685-8407.
FCV Interactive is the user-focused transformation agency. Every day, we redesign organizations and create digital services that people love. With over a decade of expertise working with public and private sector clients, we deliver experiences that make life better. To learn more, visit fcvinteractive.com.
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Main image credit: CUTA