May 16, 2014
VANCOUVER, BC – FCV Interactive is the only agency in Western Canada – and just one of eight in the country – to be recognized on Forrester’s first ever global list of Service Design practitioners. The Service Design Agency Overview report identifies 103 agencies from around the world best suited to help organizations navigate today’s service economy.
“We believe this recognition reinforces the unique value we offer our clients,” explains Johann Starke, FCV’s President & CEO. “We know how to develop business strategy around innovation, customer experience and organizational transformation, and most importantly, how to implement those strategies into tangible products and services by building the right digital solutions.”
FCV evolved its Service Design approach last year with the addition of a number of seasoned Service Designers to its growing Service Design team. “Rather than begin with technology, Service Design focuses on the needs of customers and providers first,” adds Starke. “We focus on what can be done digitally to provide the most value only once we understand how people interact with your products and services, and how your internal teams deliver on those experiences.”
Working hand in hand with FCV’s other disciplines like Digital Strategy, User Experience, Creative and Technology, FCV’s Service Design approach provides a toolset and framework that enables FCV to understand their clients’ customers and engage with them in meaningful ways over time and across channels and touch points. Choreographing real and digital experiences, it guides improvements of customer experience, program effectiveness, customer satisfaction and loyalty — ultimately driving profits, cost savings, and competitive differentiation.
FCV’s Service Design projects have involved helping a wide range of clients to improve existing services, design new ones from scratch and build their capability in customer experience and innovation.
FCV Interactive is the user-focused transformation agency. Every day, we redesign organizations and create digital services that people love. With over a decade of expertise working with public and private sector clients, we deliver experiences that make life better. To learn more, visit fcvinteractive.com.
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